September 2008


For my current SharePoint Foundation and Standardization project, I was looking for a single place to get the Microsoft SharePoint planning worksheets.  The planning worksheets are referenced on various pages on technet site but I wanted to see it one page and get what I wanted.

I found it on this blog : http://itfootprint.wordpress.com/2007/10/05/sharepoint-planning-worksheets-in-one-place/

Thanks Jag

Call it Information Virtualisation or enterprise cloud. But from a business user perspective, what SharePoint can enable is a completely data or system agnostic User experience when interacting with enterprise data/Information.

Here is the concept diagram:

MOSS and cloud

MOSS and cloud

I have been using Pageflakes, Netvibes and now the Web2 browser Flock. I like the structure of these sites and how they present the information.

So, why cant we have similar UX for within the enterprise.

Here is the concept wireframe for an internal dashboard style personal portal which can be built on MOSS.

Infoboxes

Infoboxes

A campaign management system is a subset of  Customer Listening Portal solution. The solution allows marketing groups to run specific campaigns through or linked to the CLP.
Typically for every campaign therte is a landing page or site.
Here is one template for such a landing site.
CLP Template

CLP Template

Some organisations have identified the importance of listening to customers including GM, Microsoft, Adobe but Dell is a shining example of how to listen to customers and then utilize it to its advantage.

Michael Dell is spearheading this initiative inside Dell to make sure customer chatter on internet is taken seriously and responded to. After Dell branding took a serious beating about its customer service, Dell turned to internet to control the rapid viral decimation of its brand.

Step 1 of its strategy to control this was to get irate customers to gripe to the company directly and not to the whole internet. Dell has found out that potential customers research on internet by spending 99% of their time. Only 1% of time is spent on buying. So potential customers make up their mind what to buy and where to buy based on their research. This is where power of CLP exists.

Here is the article on the story: dell

Microsoft has also taken its initial stride into CLP area by rolling out connect.microsoft.com. It needs more work but it is a start.

I like Intuit Turbotax site for its focus on helping customers with its community feature.

CLP is the way to go. Customers expect it and companies need to take it very seriously.

We live in an interactive world which is getting connected and is getting very chatty.

Contact us to know more.

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